Providence’s My Mental Health Matters (MMHM) employee well-being program was recently named a winner in Ragan’s Workplace Wellness Awards in the Mental Health Initiative category.
Created in partnership with the American Foundation for Suicide Prevention, MMHM provides tools and resources to caregivers and empowers caregivers to feel encouraged to ask for help when they need it.
A mental wellness ecosystem
MMHM is a part of Providence’s No One Care Alone (NOCA) Program — a robust well-being program with tools and resources to serve the unique needs of caregivers (health care workers) at every step of their mental health journey. The program has made a tremendous impact on the mental health and well-being of Providence’s more than 120,000 caregivers. Throughout 2022, caregivers engaged with NOCA programs more than 200,000 times.
‘I potentially saved someone’s life’
Jolyn, a Providence caregiver, participated in the ECPR (Emotionally Connect Partner and Respond) training so that she could learn the signs of mental health concerns and be better equipped to talk about mental health with her children. She never imagined that she would put what she learned into action the same day she completed the training.
“I never thought of exercising the training in a real-life situation,” Jolyn shared. “After my training concluded, I met with a close friend to catch up, and I was surprised when she shared that she had considered suicide.”
“I feel like I did the best I could with the tools I was given. I talked to my friend through her options and provided information about resources. The positive impact this training made in my heart and my life is indescribable. I potentially saved someone’s life.”
NOCA Playbook: A menu of mental wellness programs and best practices
The No One Cares Alone Playbook provides examples and best practices to scale the program, especially in health care environments but the model could be adapted to other workplace settings as well. Learn more about full NOCA program below:
- Suicide Prevention Training – Peer-focused suicide prevention training, called Emotionally Connect, Partner, and Respond (ECPR). This training empowers caregivers to make a difference in their communities and in the workplace.
- Self-Guided Wellness Tools – Offering caregivers a menu of self-guided wellness tools, including educational content, computerized cognitive-behavioral therapy, and leadership training.
- My Mental Health Matters – Created in partnership with the American Foundation for Suicide Prevention, My Mental Health Matters provide tools and resources to caregivers and empowers caregivers to feel encouraged to ask for help when they need it.
- Core Leader Outreach – Proactive outreach to leaders to schedule a check-in with in-house wellness consultants, made up of behavioral health providers and chaplains. This outreach offers a supportive, safe space for leaders to speak about how they and their teams are doing, mention any pain points, and inquire about specific resources for their teams.
- Peer-2-Peer Support Network – This program develops a network of trained peer support volunteers. It will soon include a digital app for matching and connecting peer supporters with those seeking help. Caregivers will be able to select a peer supporter based on preferences such as gender, language, and role within the organization.
- Caregiver Assistance Program – In addition to accessing care through employee health benefits, caregivers and members of their household have access to coaching or therapy visits through the CAP. The program offers support 24/7.
- TeleSpiritual Health – Chaplains provide an approach to spiritual health that allows them to serve the unique needs of each person while respecting the individual’s spiritual path. Chaplains seek to honor the religious and faith traditions of all, including those who do not identify with any religion or spiritual practice.
Download the NOCA playbook.