IHI Blog: Is Culture the Key to Improving Behavioral Health Care and Staff Experience in the Emergency Department?

To address this, IHI and Well Being Trust partnered on an initiative called ED & Upstream (ED & UP) to develop and test a theory of change that takes a systems approach to this problem. We theorized that by working in the health system, the community, and at the interface of the two we can make more meaningful improvements than focusing on one isolated part of the system. We partnered with eight hospitals from around the country to test a set of changes, measure progress, and demonstrated that we can make meaningful change if we can take a systems approach.
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